Code of Conduct

1. Purpose

Arch Star (USA) is committed to professionalism, integrity, compliance, and respectful communication. This Code of Conduct sets clear expectations for anyone who uses our website, contacts us through our web forms, or interacts with us through website-linked channels (such as email, social media, or messaging).

2. Scope

This Code applies to all website visitors and users, including:

• Individuals browsing our content, downloading materials, or requesting information.
• Clients, partners, vendors, and public institutions contacting us through the website.
• Users posting or submitting content through website forms or any interactive features (if available).

3. Our Standards

We expect all interactions to follow these standards:

• Respect and professionalism in language and behavior.
• Honesty and accuracy in the information you submit.
• Compliance with applicable laws and regulations.
• Protection of confidential information and privacy.
• Fair dealing and good faith when discussing business opportunities.

4. Acceptable Use of the Website

When using our website, you agree to:

• Use the website for lawful and legitimate purposes.
• Provide true and accurate contact details when requesting services or submitting inquiries.
• Respect our intellectual property and branding (logos, text, design, and downloadable materials).
• Avoid disrupting website performance, security, or availability.
• Follow any additional rules presented on specific pages (for example, event registration terms).

5. Prohibited Conduct

The following behaviors are not allowed and may result in restricted access or legal action where appropriate:

• Harassment, hate speech, threats, abusive language, or discriminatory content.
• Fraud, impersonation, misrepresentation of identity, or submission of false information.
• Attempts to gain unauthorized access to the website, servers, or user data (hacking, probing, credential stuffing).
• Uploading or transmitting malicious code, malware, spyware, or harmful links.
• Spamming, bulk solicitation, or unsolicited advertising through forms or contact channels.
• Posting or sending content that infringes intellectual property rights or violates confidentiality.
• Sharing personal data of others without permission or a lawful basis.
• Any attempt to interfere with our operations, employees, clients, or partners.

6. Confidentiality and Sensitive Information

Do not submit confidential or sensitive information through general website forms unless we specifically request it. If a project requires sharing sensitive documents, we will confirm a secure method and authorized recipients. We reserve the right to remove or delete submissions that present security, privacy, or compliance risks.

7. Government and Institutional Engagement

When engaging with Arch Star (USA) on public-sector or institutional projects, we expect communications to follow high standards of integrity. This includes avoiding conflicts of interest, improper influence, or any activity that could breach procurement rules, anti-corruption laws, or ethics requirements.

9. Enforcement

We may take actions we consider appropriate, including:

• Warning or request to stop the behavior.
• Removal of submitted content (where applicable).
• Blocking access to website features or communication channels.
• Escalation to legal or regulatory authorities when required by law or security risk.

10. No Retaliation

Arch Star (USA) does not tolerate retaliation against individuals who raise good-faith concerns. If you believe you have experienced retaliation, report it using the channels above.

11. Relationship to Our Privacy Policy and Terms

This Code of Conduct should be read together with our Privacy Policy and any Terms of Use/Service shown on the website. Where there is a conflict, the stricter standard may apply, and legal requirements always take priority.

12. Changes to This Code

We may update this Code of Conduct to reflect changes in our operations, legal requirements, or website features. The updated version will be posted on our website with a revised 'Last updated' date.